fbpx

We are open for business during COVID -19 with the necessary precautions in place

Privacy Policy

This privacy policy (Policy) is intended to inform you of the types of personal information Arbor Operations (we or us) collects, as well as our policies and practices regarding the collection, use, and disclosure of that information through the web pages at www.rivercitytrees.com.au (Site).

We respect your rights to privacy under the Privacy ACT 1988 (Cth) (ACT) and we comply with all of the ACT’s requirements in respect of the collection, management and disclosure of your personal information.

When used in this Policy, the term “personal information” has the meaning given to it in the ACT. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

Please read this Policy carefully, because by using the Site, you are acknowledging that you understand and agree to the terms of this Policy, and consent to the manner in which we may collect, use and disclose the foregoing information. If you do not agree to the terms of this Policy, please do not use the Site.

We reserve the right to change the provisions of this Policy at any time. We will alert you that changes have been made by indicating on the Policy the date it was updated. We encourage you to review this Policy from time to time to make sure that you understand how any Personal Information you provide will be used. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.

What Personal Information Do We Collect? 

We may collect the following types of personal information

How do We Collect Personal Information? 

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

We may also collect personal information from third parties including from marketing services providers, credit reporting agencies, law enforcement agencies and other government entities.

Aggregate Information 

From time to time, we may collect general, non-personal, statistical information about the use of our Site, such as how many visitors visit a specific page on the Site, how long they stay on that page and which hyperlinks, if any, they “click” on. We collect this information through the use of “cookies” and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the Site are most popular and to enhance the Site for visitors. We may group this information into aggregate visitor data in order to describe the use of the website to our existing or potential business partners, sponsors, advertisers, or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Site.

The technologies used on the Site, including Device Identifiers, to collect Usage Information may include, without limitation:

Cookies and web beacons (together Site Cookies) may enable us to track and target the interests of our users to enhance the experience on our Site, track user actions/behavior on our Site and track the effectiveness of ads.

How Do We Use Your Information? 

We will use your information to respond to you regarding the reason you contacted us. We will also use your information as follows:

What happens if we can’t collect your personal information? 

If you do not provide us with the personal information described above, some or all of the following may happen:

Do We Share Your Personal Information? 

We will not trade, rent, share or sell your Personal Information to third parties, unless you ask or authorise us to do so. Unless you ask or provide your consent to do so, we will not share your Personal Information with any third party outside of our organisation, other than with our service providers, including as necessary to fulfill your request, e.g. to ship an order. Only employees who need the Personal Information to perform a specific job (for example, billing or customer service) are granted access to Personal Information. The computers/servers in which we store Personal Information are kept in a secure environment.

We may share aggregated demographic information with our partners and advertisers. This is not linked to any Personal Information that can identify any individual person.

We will disclose Personal Information when we believe in good faith that such disclosures (a) are required by law, including, for example, to comply with a court order or subpoena, or (b) will help to: enforce our policies; enforce contest, sweepstakes, promotions, and/or game rules; protect your safety or security, including the safety and security of property that belongs to you; and/or, protect the safety and security of our Site or third parties. In addition, if Arbor Operations or all of its assets are acquired, all of the data collected by us through the Site and through other means and services provided by us would be among the transferred assets.

Your Privacy Rights — Access to and Control Over Personal Information 

We offer you choices regarding the collection, use, and sharing of your Personal Information. If you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional email you receive or by contacting us directly at the email address or phone number given on our Site. We do not charge for this service, and your opt-out request will be processed within 30 days of the date on which we receive it.

You can do the following at any time by contacting us via the email address or phone number given on our Site:

Does This Policy Apply to Other Websites Linked To Or From the Site? 

The Site may contain links to other websites. Any Personal Information you provide on linked pages or sites is provided directly to that third party and is subject to that third party’s privacy policy. This Policy does not apply to such linked sites, and we are not responsible for the content or privacy and security practices and policies of these websites or any other sites that are linked to or from the Site. We encourage you to learn about their privacy and security practices and policies before providing them with Personal Information.

What Steps Do We Take To Protect Your Information? 

We take measures designed to protect your Personal Information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We provide physical, electronic, and procedural safeguards to protect Personal Information we process and maintain. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. To protect the confidentiality of Personal Information maintained in your account, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of the Site by any person using your password. Please advise us immediately if you believe your password has been misused.

Miscellaneous 

This Policy and the privacy practices of Arbor Operations will be subject exclusively to the laws of the State or Territory of Queensland. Arbor Operations makes no representation that this Policy and our practices comply with the laws of any other country or jurisdiction. Users of the Site who reside outside of Australia do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Questions? 

If you have any questions about this Policy, please contact us at PO Box 122, Virginia, QLD 4014, 07 3861 9933.

Download our free
  
Tree Removal Guide
Explore 6 factors that may warrant tree removal & why you should leave it to the experts.
Thanks for your interest in our
  
Tree Removal Guide
Click the button below to open the guide.
Download our Comprehensive Guide
  
Get our guide and discover how to prepare for storm season.
Is your home & business protected in the event of a storm?
Thank you for your interest in our comprehensive guide!
Are you looking for a qualified arborist?
We explore your options when it comes to arboricultural services including stump grinding, tree removal, root barrier, the use of forest mulch and much more.
Thank you for your interest in our complete guide
Click the button below to open the guide and explore your options.
Are you ready for
bushfire season?
— download our bushfire survival plan!
It is your responsibility to prepare yourself, your family and your home for the threat of bushfire. Preparation is the key to survival